Refund policy
At Zeroworry, every item is made to order especially for you once your order is placed. This helps reduce waste and ensures each product is created with care.
Because our products are made specifically for each customer, we are unable to accept returns or exchanges for:
- Change of mind
- Ordering the wrong size
- Incorrect colour selection
- Accidental purchases
We encourage you to carefully review the product description and size guide before placing your order.
Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 14 days of receiving your order.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Clear photographs showing the problem
We'll work with our fulfilment partner to investigate the issue and, where appropriate, arrange a replacement or refund at no additional cost.
Refunds
Approved refunds will be issued to your original payment method.
Please allow a few business days for your financial institution to process the refund after it has been approved.
Cancellations
Orders begin production shortly after they are placed.
If you need to cancel an order, please contact us as soon as possible at shop@zeroworrymusic.com.
While we'll always do our best to help, we cannot guarantee cancellation once production has started.
Need Help?
If you have any questions about your order, we're here to help.
Email: shop@zeroworrymusic.com
We aim to respond to all enquiries within 1–2 business days.